Questions and contact
Clear answers before you begin.
Need a human answer? Email support@travel.sandl.pro.
Can one account be both an agent and a traveler?
Yes. A workspace switcher keeps the two contexts separate, so agent billing and client tools do not leak into the traveler experience.
Can a traveler work with more than one agent?
Yes. Each agent keeps an independent client record, while the same exact-email traveler account can join trips from multiple agencies.
Do reminder contacts get access to the trip?
No. Up to five contacts can receive reminder emails, but that alone grants no account, trip, or document access.
Will Travel Pro text the stored phone number?
No. Phone is optional contact information only. Delivery channels are email, in-app, and supported web push.
Can agents see a traveler’s private uploads?
No. Traveler uploads start private and become visible to other trip members only when the traveler explicitly changes visibility to shared.
Does an external reminder send immediately?
No. It is created as a draft. The sender must review and confirm recipients, scheduled local time, content, and attachments.
Do I need an app store?
No. Travel Pro is an installable web app. Supported browsers can install it directly, while Safari provides Add to Home Screen or Add to Dock.